Terms & Conditions

Last Updated: 09-11-2025

Welcome to Pro Care Mobile. These Terms & Conditions govern your use of our website, our products, and any services we provide. By accessing or purchasing from our store, you agree to be bound by these terms.

1. Definitions

  • “We”, “us”, “our” refers to Pro Care Mobile.
  • “Customer”, “you”, “your” refers to any person using our website or purchasing products from our store.
  • “Products” refers to all electronic items sold by us, including accessories.

2. Use of Website

  • You must be at least 18 years old to make purchases.
  • You agree that all information you provide is accurate and current.
  • You may not use our website for any unlawful purpose, including fraud or unauthorized access.

3. Product Information

  • We strive to provide accurate product descriptions, images, pricing, and specifications.
  • Slight variations in color, design, or packaging may occur due to manufacturer updates.
  • Product availability is subject to change without notice.

4. Pricing & Payments

  • All prices listed are in ZAR unless otherwise specified.
  • Prices may change at any time without prior notice.
  • We accept payments via (e.g., Payflex, Yoco, Fastpay Credit/Debit Cards, EFT, Cash on Delivery, etc.).
  • Orders are confirmed only after full payment is received (unless using COD).

5. Order Processing & Shipping

  • Orders are processed within 7 business days.
  • Delivery times vary based on location and courier services.
  • Shipping fees may apply unless stated otherwise.
  • We are not responsible for delays caused by third-party carriers.

6. Returns & Refunds Policy

We accept returns under the following conditions:

6.1 Damaged or Defective Products

  • Must be reported within 48 hours of delivery.
  • Provide proof (photos/videos).
  • We may repair, replace, or refund, depending on the situation.

6.2 Change of Mind Returns

  • Must be returned in original packaging, unused, and in resaleable condition.
  • A restocking fee may apply.

6.3 Non-Returnable Items

  • Opened headphones/earphones for hygiene reasons
  • Software, subscriptions, or digital downloads
  • Items damaged due to misuse or unauthorized repairs

7. Warranty

  • All new electronics come with a manufacturer warranty.
  • Warranty period varies per product.
  • Warranty does not cover:
    • Physical damage
    • Water damage
    • Burns or electric faults due to misuse
    • Unauthorized modifications

8. Limitation of Liability

We are not liable for:

  • Loss of data, profits, or business
  • Damage caused by incorrect installation or misuse
  • Delays in delivery due to factors beyond our control

Our total liability will never exceed the value of the product purchased.

9. Privacy Policy

  • We protect your personal data and do not sell your information to third parties.
  • Information collected is used for order processing, notifications, and support.
  • For full details, please refer to our Privacy Policy.

10. User Responsibilities

You agree to:

  • Use our products safely and responsibly
  • Follow manufacturer instructions
  • Keep passwords and account information secure

11. Governing Law

These Terms & Conditions are governed by the laws of South Africa.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our website means you accept the new terms.

13. Contact Information

For questions or complaints, contact us:

📧 Email: sales@procaremobileelectronics.co.za
📞 Phone: +27 76 577 1606
📍 Address: 91 Woburn Avenue, Benoni,1501