Privacy Policy

Last Updated: 09-11-2025

At Pro Care Mobile Electronics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and protect your information when you interact with us through our website or physical store.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing address
  • Payment details (processed securely through third-party gateways)

1.2 Non-Personal Information

  • Browser type
  • Device information
  • Cookies and usage data
  • IP address
  • Pages visited and time spent on our website

2. How We Collect Information

We collect information through:

  • Account registration
  • Online purchases
  • Communication via email, phone, WhatsApp, or contact forms
  • Cookies and website analytics
  • Newsletter subscriptions

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Verify payments
  • Improve website performance and user experience
  • Send product updates, promotions, and marketing (only if you have opted in)
  • Prevent fraud and enhance security

We do NOT sell or rent your information to third parties.

4. Sharing Your Information

We may share your information with trusted service providers for purposes related to your order:

  • Courier companies for delivery
  • Payment gateways for secure transactions
  • IT/hosting providers for website operation
  • Customer support systems

All third-party service providers are required to maintain confidentiality and protect your data.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve website functionality
  • Remember user preferences
  • Provide personalized content
  • Track website analytics

You can control or disable cookies through your browser settings, but this may affect website performance.

6. Data Security

We implement technical and organizational measures to protect your information, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted data access
  • Regular security monitoring

However, no online transmission is 100% secure, and you share information at your own risk.

7. Your Rights

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Request deletion of your account
  • Opt out of marketing communications
  • Request a copy of the data we hold

You can exercise any of these rights by contacting us directly.

8. Retention of Information

We keep your personal information only as long as necessary to:

  • Complete your order
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

9. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If you believe we have such information, please contact us immediately to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised date. Your continued use of our services means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact us:

📧 Email: sales@procaremobileelectronics.co.za
📞 Phone: +27 76 577 1606
📍 Address: 91 Woburn Avenue, Benoni,1501